FAQ

Our most frequently asked questions are here, but if you have any other questions,
please don't hesitate to call (855) 697-4468

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
What solutions do you provide for dust collection and particulate management?

We have many quality options for dust collection and particulate management. Check out what our customer Mike K. says:

"If you want to sell more dust collection, you really need to work with the great team at US Duct!! 

I have been selling dust collection for close to 30 years. Until 4-5 years ago duct work was always a huge pain in the back side. Without spending a ton of time and money engineering the duct work, you really couldn’t sell the dust collector or fan. If you spent time engineering duct work you were not able to sell. If you paid someone to do it, you would go broke. 

Almost no customer has the ability to engineer duct work. US Duct has always taken duct work and made it easy. Most people hate duct work but the US Duct folks love it and live for it. 

Because of this, my business has grown year after year. I now get paid to sell duct work and it lets me sell more dust collectors and fans. 

DuctQuote is a priceless tool that really allows us to up our customer service game. If you are using some other duct work supplier, you really should make the change to US Duct!!!  You will be happy you did and wonder why it took you so long to make the change!!"

-Mike K., Industrial Equipment Supplier

How do you handle complex or custom orders?

This is how we handle them:

“US Duct encompasses a modern approach to the rare concept of full scope customer service and an unyielding commitment to the word "yes." From their expertise of ducting options and ability to manufacture high-quality custom parts as needed; to the suggestion and reminder of any product you may have forgotten or need on the job, quick response, and even faster ship times. None of this is added to the price, which beats out other suppliers, large or small. It is easy to see their entire team is centered on excellence. That is not something found consistently and makes it a pleasure to work with US Duct”.

-Elizabeth D., Waste Collection

How is your service different from other vendors?

Our customers can answer this:

"Our Team at Diversified Equipment and Supply has been working with the US Duct Team now for about 5 years. We have worked with several other piping providers but none of them offered the level of service and expertise that US Duct has shown us as a true partner in a vendor. My Duct Guy goes beyond the call of duty to make sure to make it happen expeditiously with the best support and a 3D Cad system that is second to nobody. I only wish we had more vendors with the same kind of commitment to quality and good distribution practices as US Duct sets the benchmark for our team!"

-Ross G.

"The team at US Duct have been a phenomenal asset to ISC Sales. From delivering the highest quality products to their amazing and helpful account managers and customer service, US Duct have definitely set the bar for quality and knowledge. Knowing that you are working with the best of the best, you can rely on the incredible team at US Duct."

-Vincent C.

How do you maintain communication throughout the order process?

"The US Duct team is great at communicating and helping us lay out the ductwork for our customers. It makes everything easier and quicker, which is really key. It enables us to stay on top of things and be more responsive while building our reputation, helping us grow and complete more projects."

-Pam S.

Where are the Legend products?

Legend products can be found at /legend

How do I find products?

Visit /products and use the filters or search on the side

What is DuctQuote?

DuctQuote is a free 3D web-based drawing software and quoting tool. Ready to give it a try? Just complete the adjacent form and attached a drawing, sketch, or photo and we'll get a dynamic, 3D drawing back to you in one business day. Designed for dealers/resellers

Create 3D duct system drawings in minutes

FREE to use and free training

Automatically generates quotes in order of installation and shareable 3D drawings

FAQ
How can I get pricing?

Pricing varies depending on the size of your project. Please call us at (855) 697-4468 or Contact Us at us-duct.com/contact

How do I locate a sales rep in my region?

We do not divide sales territories. Instead, you can choose your own Duct Guy or Gal at our Choose Your Duct Guy page or call (855) 697-4468 to speak with a rep.

Where can I purchase your products?

Contact your Duct Guy/Gal at (855) 697-4468

What material your diverter valves are made of?

The diverter valves available are made of two types of materials: Galvanized steel

Stainless steel These materials are chosen for their durability and suitability for industrial applications, such as dust collection systems and B2B industrial waste collection

What is your sales process like?

When placing an order online, you can expect to receive an order confirmation and tracking info within 48 business hours. Shipping and lead times will vary depending on products. When placing an order with a Duct Guy, they will constantly keep you updated throughout the process and will personally reach out to you during each project milestone. With both standard and non-standard products, you can expect some of the best customer service in the industry, as we are always just a phone call away and pride ourselves on clear, constant communication.

What is the difference of clamp-together ducting over spiral ducting?

What's the difference between clamp-together ducting and spiral ducting? Clamp-Together Ducting: Quick Assembly: Easy to install with clamps—no special tools, screws, or welding needed.

Adjustable: Can be easily disassembled and reconfigured, ideal for systems needing frequent changes.

Sealing: Includes gaskets for a tight seal, reducing air leakage.

Smooth Interior: No screws or rivets, minimizing dust buildup and clogs.

Material Flexibility: Available in various materials like galvanized or stainless steel. Spiral Ducting: Rigid: More durable due to its construction.

Cost: May be cheaper in materials but takes longer to install, increasing labor costs.

Aesthetics: Often left exposed for its appealing look in architectural designs.

Customization: Requires more tools and effort for cutting and sealing. For industrial dust collection, clamp-together ducting is preferred for its ease of installation, flexibility, and sealing efficiency.

What is your return policy?

Please contact your Duct Guy/Gal.

What is the benefit of clamp-together ducting over spiral ducting?

It cuts down installation time by 70% because it is a no-weld, easy-apply process that doesn't require specific measurements within 5 feet. Just clamp and go!

Do you have a warranty?

On all Legend products, we have a 1 year warranty for material defects and workmanship is provided from the date of manufacture for all fabricated items. On the rest of Duct products, you can contact your Duct Guy/Gal.

Do you sell Dust Collector Systems?

Yes, us-duct.com offers dust collector systems. If you fill out a Contact Us form, a Duct Guy/Gal will respond to you.

Do you handle custom fittings?

Yes, we have a fabrication shop to handle custom fittings. Customers need to provide a detailed sketch and specific diameters for a quotation. The turnaround time for custom items can vary, so it's advised to allow for up to one week.

Where are you located? How about shipping?

We have two warehouses; one at 2400 Shore St, Archdale, NC 27263 and the other at 4898 McCracken Rd, Kernersville, NC 27284. We work with major shipping carriers to ensure the most economical shipping option for their products

What are industrial sheet metal ducts?

Industrial sheet metal ducts are conduits made from metal sheets that are used to transport air, gases, or other materials in various industrial applications.

Brochures
What materials are used for sheet metal ducts?

Sheet metal ducts are typically made from galvanized steel, aluminum, or stainless steel, each offering different benefits in terms of durability and corrosion resistance.

Brochures
How are sheet metal ducts fabricated?

Sheet metal ducts are fabricated by cutting, bending, and assembling metal sheets into the desired shapes and sizes, often using specialized machinery.

Brochures
What are the advantages of using sheet metal ducts?

The advantages of using sheet metal ducts include durability, resistance to fire, ease of installation, and the ability to handle high air pressure.

Case Studies

Talk to a Duct Guy or Gal

Get started on a solution tailored to your needs, or explore our range of inline separators, self-dumping hoppers, and baghouses for even more ways to optimize your workspace.